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Member Survey

1.  What was the primary nature of your most recent contact with Delaware State Police FCU?
2.  Where were you most recently served?


3.  Please rate your contact on the following qualities by checking one item per line (5 being very satisfied and 1 being very dissatisfied):


Extremely
Satisfied
Very Satisfied Satisfied Somewhat
Dissatisfied
Very
Dissatisfied
Prompt Service 5 4 3 2 1
Friendliness 5 4 3 2 1
Attention to your needs 5 4 3 2 1
Competence 5 4 3 2 1
Application Procedure 5 4 3 2 1
Information Provided 5 4 3 2 1
Questions Answered 5 4 3 2 1

Comments:

4.  Please check the three factors that are most important to you in selecting the account/service you checked in #1.

   If other is checked, please explain:

5.  What is the most important thing we can do to improve service?

6.  What services would you like to see Delaware State Police Federal Credit Union offer?

7.  Is there anything else you would like to tell us?






Thank you for your time and cooperation in completing this survey.  Your effort will help us to better serve all members!